Information for the CFO
Service Delivery
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| IT Advisory Management Diagram - Support Services |
Once a support request has been logged and an issue identified, an assessment is made of severity and impact. This determines the scheduling requirements of the support task. If the task requires capital investment, third party services or would unreasonably consume budgeted resources beyond the scope of User Support', a Project is raised with your management team in accordance with the necessary approval cycle.
Service is delivered by site visit, remote support, by email or by telephone.
Records and Reporting
Work performed for user support is recorded against the pertaining task. Support tasks remain open until we receive confirmation from the user the requested services have been provided and that the issue no longer exists.
Exclusions and Limitations
The following types of work are not classified as User Support and are budgeted separately or as projects:
- Training
- Complex Repairs and Disaster Recovery
- Support of IT systems
Contact Leigh Brotherston, (CEO) on 021 424 294 or leigh@atlantech.co.nz to discuss how Atlantech can assist you today!