Frequently asked questions about information technology services.
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"You want to get the most from your investment in IT.
Most importantly you need to be doing what you do best"
Leigh Brotherston,
CEO Atlantech Hosted Solutions Limited |
Am I getting the right advice?
Often not. If you are being guided by a vendor, then remember that they are interested in selling boxes. Atlantech is interested in providing solutions
- Accountants know accounts, Lawyers know about law and IT professionals know about IT and technology.
- Don't let yourself be drawn too deeply into advice from friends in other industries. Often they are influenced by market hype or tainted by experience. What was good for them may not be good for you.
What about the Internet and the web?
We can design and develop your web site, resolve the risks in internet exposure (security etc) and integrate with your business and marketing systems.
What will I get for my money?
Expertise. Professionalism. Commitment. Our fees are similar to other professional services and our approach is to deliver exceptional service and know how. As a guide when advising on equipment and software purchases, Atlantech balances the investment of capital expenditure between performance improvements and robustness. This results in optimum productivity for the dollar invested.
What differentiates Atlantech from other companies that are offering to fix our current problems?
Our investigations have shown that most IT support companies use an operational model based around responding to specific requests to address individual problems.
- Atlantech differentiates itself by looking at the customers' requirements in a strategic view, taking stock of the current, short term and longer positions to develop a phased program of enhancements that will let the client company utilise IT to gain a competitive advantage.
- This means that we maintain a proactive role, looking for solutions that will add value to your business.
- We will consider your current infrastructure and systems and review them against industry best-practice and recommend options based on strategic cost/benefits.
What about Macintosh support?
A number of Atlantech's Engineers have Macintosh support skills particularly relating to integration with PCs over LAN Networks. Atlantech also works with specialist service companies where Macintosh hardware servicing is required.
Atlantech is an Auckland based company, how will you service our Branch needs?
In delivering outsourced IT management to its corporate clients, Atlantech has had to
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address regional requirements throughout New Zealand and Australia to satisfy the needs of branch offices and partner businesses.
To do this Atlantech partners with selective professionals to deliver a carefully managed service, combining;
- On-site delivery of services by our well-travelled Atlantech Staff.
- Remote management of sites through leading-edge network technology
- Local support delivered through professional sub-contractors under strict remote supervision
This approach to delivering support is frequently adopted in the IT industry and has proven very successful with our nationwide and Australasian support requirements.
We depend on our systems for every day activities; we don't want a lot of disruption. How can you minimise this whilst achieving the kinds of upgrades and re-structuring you are recommending?
Atlantech will always minimise disruption through the phased introduction of new solutions, often in parallel to existing systems with key transitions occurring out of hours. Our engineers are frequently expected to operate at night and on weekends. Wherever possible we implement solutions in our engineering labs and approach integration on-site in a modular fashion.
How do your hourly rates compare with others in the industry? We have been offered lower hourly rates from other companies.
Our rates are in-line with those of our competitors.
As in all things you get what you pay for. Our senior staff charge out rates reflect their experience. High productivity and the professional wisdom they offer results in cost-saving solutions for you.
The cost of IT has to be measured in the overall effectiveness of the solution. Atlantech solutions meet all criteria of robustness, performance, fit-to-need and cost-effectiveness.
Discounts are available for purchase of bulk-time and on advance payment. Our rates are no less competitive than comparable professionals in any industry.
Wouldn't it be better for us to just hire someone in-house to work on our systems?
The outsourcing model is the most cost-effective and broadly scoped IT management and support option.
- By entering into a business relationship with Atlantech you have access to some of New Zealand's most capable IT professionals.
- Our staff and sub-contractors are highly skilled in a broad range of computer services and are constantly gaining new skills and qualifications.
- Companies receive the services and skills of our 18-strong engineering and consulting workforce and our access to privileged industry information and expertise.
We may want to consider leasing or renting a solution. Can you assist us?
Depending on your preference options including Lease, Lease-to own or short-term rentals are available. Atlantech works with closely with leasing specialists, to deliver products and implementation in situations where clients require finance or alternatives to capital expenditure.
Contact Leigh Brotherston, (CEO) on 021 424 294 or leigh@atlantech.co.nz to discuss how Atlantech can assist you today!